Roundtable Discussions

Delegates may choose to attend two of the following Roundtable Discussions.

Each session lasts for 75minutes

1. Legal Process Outsourcing (LPO)

With the LPO market fast maturing, this roundtable will provide attendees with practical insight and case studies addressing the substantive concerns surrounding LPO, including selecting which services to outsource, sourcing a service provider, and structuring an LPO outsourcing agreement. Speakers will share their ideas on the dramatic changes taking place in the legal profession, the ethical implications specific to LPO, and the most effective LPO operating strategies before, during and after the implementation process.

Key Issues Covered Include:

" Assessing LPO's Role in an Organization's Current Business Needs
" Structuring and Negotiating an LPO Agreement
" How to Successfully Structure and Manage Offshore Document Review
" Measuring ROI of LPO
" Introducing LPO, Firm Wide Buy-in, and Change Management
" Ethical Implications of Outsourcing Legal Work 

Mark Ross, Vice President of Global Sales and Marketing, LawScribe, Inc.
TIME Magazine "Industry Leader," April 2008
Nigel Emmerson, Partner, Dickinson Dees LLP
John Croft, President, Global Sales and Marketing, Integreon Managed Solutions, Inc.
Iain Monaghan, Senior Partner, Pinsent Masons
Bavita Rai, Partner and Head of Litigation Operations, Weightmans Solicitors  


2. KPO- Leveraging the "Extended Enterprise" to power your business

Our speakers will discuss the emerging trends in KPO space, and also how diverse industries are leveraging KPO, both to help better understand their customers, and to provide insight-based business decision support. They will also share their perspectives on key issues to include:

" How winning companies are competing with knowledge, and its relevance in the current environment.
" How can different functions (Marketing, Sales, R&D, etc) within the organizations leverage KPO services?
" What stands in the way of becoming a knowledge competitor?
" How do you achieve knowledge centricity?

Anish Nanavaty, CEO, WNS Research and Analytics, WNS Global Services


3. Unlocking Business Intelligence

In today's turbulent economic climate the role of the CFO has never been more important in ensuring the business rides through the difficult times with success, and towards a more optimistic future. The need for timely, relevant and impactful information in now more important like never before. Companies need to make the right decisions, and quickly, in order to successfully survive and thrive. 
Organisations are more and more dependent on the flow of data between different locations inside and outside the boundaries of the organisation and trying to improve the quality of decision making by having the right information from their outsourcing/offshoring providers at the right time.
Issues to be addressed include:

" Developments in Business Intelligence
" Successes in terms of getting the right information from their outsourced/offshore centres
" The risks and challenges of getting quality information from them
" Forms of management information required and being provided to support performance management.

Peter Simons, Technical Specialist, CIMA
Mr Gilles Bonelli, Director, Finance Transformation, The Hackett Group
Mr Miles Hewitt-Boorman, I.T. Partner, Chantrey Vellacott DFK (CVDFK)


4. Information Technology Outsourcing (ITO)

IT Outsourcing and off-shoring have been in vogue for the last 15-20 years and so offer the opportunity for learning key lessons, not just for IT but all forms of outsourcing. ITO Customer satisfaction has been very mixed with some prominent organisations taking services back in-house and others repatriating services to the UK so the full life-cycle has been experienced by many organisations. This round table will consider the lessons which have been learnt and what they mean for the future. Topics to be considered include:

" Other than reduced labour costs when off-shoring, can suppliers really offer any economic advantages over in-house?
" Are suppliers really able to improve the quality of services and levels of innovation?
" How do the ways in which suppliers are managed affect value for money?
" Are some types of services and projects more suited to outsourcing than others?
" Have we changed our views on what we should and should not outsource?
" What are the current views on what should be included in contracts?

Chris Tiernan, Managing Partner, Grosvenor Consultancy Services LLP
Glenn Martin, Chief Executive, ShareMaestro Limited
Stephen Hand, Group IT Director, Lloyd's Register
Tara Basi, Former CIO, P&O Nedlloyd