Agenda: Day 1 | Day 2 |
Networking Breakfast and Registration
Welcome and Introductory Remarks
Conference Co-Chairs- Michael Skapinker, Editor, Special Reports, Financial Times
Global Economic Outlook: How Long, How Deep the Crisis?
At this time of heightened uncertainty about the likely fallout of economic and financial turmoil, our leading economist will provide critical insights into key issues to include the impact of the crisis on leading offshoring destinations, as well as the impact on the financial services and other key sectors which are the mainstay of the outsourcing industry.
Speaker(s)- Martin Wolf CBE, Associate Editor and Chief Economics Commentator, Financial Times
Globalisation 2.0: Risk and Opportunity in the Next Wave of Globalisation
- Prof. Richard Portes CBE, Professor of Economics, London Business School
Globalisation Strategies: A Focus on Egypt
- What does it take to be a leading outsourcing destination in today's highly competitive market?
- Assesing the impact of the current crisis on leading international outsourcing destinations.
- Egypt-the next large scale outsourcing location in EMEA
- Amin Khaireldin, Strategy Advisor and Board Member, ITIDA
Networking Coffee Break
FT COO Interview and Panel: Transforming the Global Operating Model
- What is the optimum global operating model to 'future proof' the organisation/withstand current turmoil/take advantage of key globalisation trends?
- How strong is outsourcing and offshoring as a tool in an organisation's competitive weaponry? When should you consider outsourcing and offshoring, and when should you look at other operating models?
- Ian Cramb, Chief Operations and Technology Officer, GCG EMEA, Citigroup
Panel Discussion
Our panel of global services leaders will discuss the practical implications of the current economic turmoil for their outsourcing and offshoring decision making, and their strategies and approaches in response.
Speaker(s)- Audrey Alexander, Programme Director Finance change, Old Mutual plc
- Lisa Coles, Procurement Director, IT Services & BPO, BT, Centre of Excellence for Global Sourcing
- Germanio Spreafico, Senior Vice President, Telecom Italia
The Captive: Asset or Operation?
- With asset dispositions once again in vogue is it time to sell the captive?
- What are the experiences and views of those who have sold and those with have bought?
- Have cultures changed? What has been the effect on service levels?
- Are valuations conducive to monetisation?
- Steve Turpie, CEO, Aviva Global Services
- Carolyn Isaacs, Global Shared Services Director, Strategy and Transition, Diageo PLC
Networking Lunch
Afternoon Chairperson and Remarks
Conference Co-Chairs- Rick Sturge, Deputy Managing Director, Europe, WNS
Multisourcing and the Challenge of Managing the Global Enterprise
- What is the key to multisourcing successfully - best practice?
- How do you incentivise providers to work effectively together? How do you maintain completive tensions between suppliers?How do you structure end-to-end deals?
- What are the implications of the trend towards multisourcing for the provider landscape?
- How do you evolve the retained team to manage global service delivery effectively? How do you manage e.g. across functions or geographies?
- Dr. Sanjiv Gossain, Vice President & Managing Director for UK & Ireland, Cognizant Technology Solutions
- Stephen Hand, Group IT Director, Lloyds Register
- Jim White, Director of IS, Vendor Governance, Vodafone Group Services Limited
Networking Coffee Break
Joint Ventures: Gain-sharing or Pain Sharing?
- Do joint ventures and other gain sharing models offer a way to maximise the client/provider relationship, or are they more pain than gain?
- What are the pros and cons of such service delivery collaboration and what is the key to making these ventures work?
- David Andrews, Chief Executive Officer, Xchanging plc
Insourcing: Taking Outsourced Services back In-House. A Frontline Perspective
- What are the salient lessons from backsourcing or reintegration, and the key to making disengagement as positive as possible?
- How should companies avoid the outsourcing and offshoring pitfalls and spot the signs which suggest it is time to pull back from existing relationships?
- Glenn Martin, Chief Executive, ShareMaestro Limited
Capitalisation and Consolidation: Assessing the Impact of Economic and Financial Turmoil on the Service Provider Landscape
- With rapidly slowing growth in key markets and across key industry verticals, what does the future hold for service providers in 2009 and beyond?
- How will an expected wave of industry consolidation among both service providers and their clients, change the shape of the industry?
- How are service providers managing the downturn and preparing for the upturn?
- Where will future growth come from?
- Patrick Standaert, Executive Director, Morgan Stanley
Chair's Closing Remarks
Networking Drinks Reception
