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Outsourcing is entering a new phase. Contracts signed three, five or ten years ago, in outsourcing and offshoring early days are expiring, and must be re-examined or re-negotiated to reflect changing business needs, advances in technology, and a much changed supplier landscape. Operational costs have been successfully contained, shared services centres and call centres operations have stabilised and reached new levels of maturity, organisations have been re-engineered, step changes have been achieved across all processes, and yet the pressures of competition and globalisation has the ‘c suite expecting more, and more…. It’s time to take stock, and review the myriad of options, and make the right decisions to achieve the next level of performance.
The Financial Times Global Outsourcing and Offshoring Conference ’Raising the Bar - Next Generation Outsourcing’ will explore these and other emerging issues on the industry horizon from the frontline perspective of the global services managers, service providers and leading city analysts.
Issues to be addressed include:
The Global Services Leaders Forum: Roles, Relationships and Responsibilities
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Improving outsourcing and offshoring effectiveness: what do the global services managers view as the make or break factors for outsourcing and offshoring success?
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How are capabilities and competencies of the global sourcing manager evolving to lead and support global services delivery?
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How effectively are today’s global services managers rising to the challenge of being a ‘good client’?
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How might the client / service manager relationship evolve? Will we seem more partnerships / JV’s between clients and providers?
Next Generation Outsourcing
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Onwards and upwards: achieving the next level of performance, process excellence
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Next generation contracts - issues and considerations: ensuring on-going innovation and continuous process improvement from your supplier: dealing with IP invested through O&O relationships
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What next for shared services and the call centre?
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Outsourcing and offshoring as a ‘growth play’: moving beyond the rhetoric?
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Client / service provider partnerships (e.g. Wipro / Motorola Global Network centre): the next big thing in outsourcing?
The Role of the Captive in Future Global Services Delivery
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The end of the road for the in-house captive? Assessing the challenges and the opportunities for the in-house captive: mapping a pathway to future growth - delivering sustainable business value, managing attrition, driving innovation and profit impact
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Assessing the pros and cons or various turnaround options for the captive: e.g. JVs, virtual and co-operative captives. Illustrative deal structures. Identifying the issues (e.g. date privacy, IP, potential balance sheet implications). Ideal scale and scope
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Monetisation: capabilities of existing management to morph into a provider: the strength of the commercialisation for captive turned provider - will other corporations buy?
View from the City: What does the Outsourcing Company of the Future Look Like?
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How will the economics of global sourcing be redefined?
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Which new outsourcing and offshoring models (both buy and sell side) might emerge?
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Will the politics of global sourcing cease to exist?
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